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FAQ's

 

 

Do you have a showroom? Can I try the equipment before buying them?
Although we don't have a showroom as such, you're very welcome to visit our warehouse located in Richmond, BC by arrangement to see and our equipment before you buy. Please ring to make an appointment.

 

I want to buy a general purpose studio kit, good for light commercial and portrait work. What do you recommend?
It's difficult to give useful general advice on this because everyone's needs are different. Please ring us for impartial, expert advice tailored to your own needs.

Is my camera compatible with Inspiron lighting products?
Inspiron studio flash equipment are compatible with all modern (post-1970) film and digital SLR cameras. A compact camera which has on-board hotshoe or PC-sync socket is also compatible. However, some Sony/Minolta cameras have a non-standard hotshoe and an adapter will be needed to allow these cameras to operate with a radio trigger.

We are buying for business. Do you provide invoice with GST/HST number?
Yes, we provide full GST/HST invoice with every order.  Just print out your order, it fully complies with TAXES regulations

I need the equipment urgently. How fast can you deliver?

 

INSPIRON PHOTO currently ships to the continental USA and Canada. For shipping quotations outside of this region, please email info@inspironphoto.com for an accurate shipping quotation.

The standard shipping service is Expedited Parcel. For USA, the typical service time is 5 to 10 business days. For Canada, the typical service time is 2 to 7 business days. Xpress shipping method is available upon request.

INSPIRON PHOTO uses Canada Post and United States Postal Service (USPS) as default carriers. All items shipped will include a tracking number for you to track the package online at either www.canadapost.ca or www.usps.com


It all sounds too good to be true. What's the catch?
We never compromise on quality and service. At the moment we only sell direct. That means our products come directly from the manufacturer to end customers, i.e. photographers like you. We don't have massive overheads nor dealer mark-ups; all those savings are passed on to the customer.


Are spare parts available if I need them one day?

Of course. We stock a full range of Inspiron spare parts, from the largest light stands, to flash tubes, bulbs and right down to the smallest fuse. Spare parts can be ordered from us directly. We deliver within a couple of days, subject to stock levels, all from Canada.


What aftersales service do you provide?
All Insprion products come with a 12 months manufacturer's return to base warranty. Furthermore, all our products arrive with a "30-day cooling off period", within which customers can return the purchased goods for full refund. After the warranty expires, we continue to service Inspiron products for a fee. Our service centre is based in Canada.


 

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